Questions about repairing and replacing

Yes, and we tell you when it can. The quote says which it is and why. If a repair is the better buy, that is the quote we write.

Many air conditioners and heat pumps run 15 to 20 years and many furnaces 15 to 25, but upkeep, installation quality and the house matter more than the number. Age tells us where to look, not what to do.

A technician runs the system, reads the pressures and temperatures, checks the thermostat, wiring and the parts that fail first, and writes down what was found. You get the findings whether or not you hire us.

Check that the thermostat is set to cool and that the filter is clean. Look at the outdoor unit: if it is iced over, turn the system off and call us. If the breaker keeps tripping, don't reset it again.

Get everyone outside into fresh air and call 911. Don't go back in to turn anything off. Call us once the fire department says it is safe, and don't run the furnace until a technician has checked it.

We work on most major brands of central air, furnaces and heat pumps. If we don't carry a part, we tell you before ordering it.

Yes. Send us the quote or ask the other company for the scope and model. We'll tell you what is missing and whether a repair would do.

Yes, small rooftop and split systems for shops, offices and small buildings. We don't do refrigeration, large chillers or boilers.

The scope line by line, the equipment by model, the permit, removal of the old system, the warranty terms and how long the quote holds. How pricing works has the detail.

Usually yes. We pull the permit for replacement work and the inspection is part of the job. The quote says so.